Order & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept iDEAL, PayPal, Klarna (pay later), Apple Pay, Google Pay and credit card (Visa, Mastercard).
Can I pay later?
Can I pay later?
Yes, that is possible via Klarna.
Can I change or cancel my order after I have placed it?
Can I change or cancel my order after I have placed it?
Once your order is placed, it's processed immediately. Therefore, we are unfortunately unable to make any changes or cancellations.
How does placing a pre-order work?
How does placing a pre-order work?
With a pre-order, you pay for the product immediately. It will then be produced or reserved especially for you. The expected delivery time is always listed on the product page.
Shipping & Delivery
What is the delivery time of my order?
What is the delivery time of my order?
Within the Netherlands: 1–2 days.
International: 3–10 days, depending on country.
Delivery times for custom orders can be between 2 and 4 weeks, varies per product.
What are the shipping costs?
What are the shipping costs?
- Netherlands: €5.95 (free from €100)
- Belgium/Germany: €7.95
- Rest of Europe: €12.95
- Outside Europe: from €19.95 (depending on the country)
Do you also deliver internationally?
Do you also deliver internationally?
Yes, we ship worldwide. Shipping costs are automatically calculated at checkout.
Can I track my order with a track & trace code?
Can I track my order with a track & trace code?
Yes, as soon as your order has been shipped you will receive an email with track & trace.
Returns & Exchanges
Can I return or exchange my order?
Can I return or exchange my order?
Yes, this is possible within 14 days of receipt.
How many days do I have to return a product?
How many days do I have to return a product?
14 days from the day you received the package.
How exactly does the return process work?
How exactly does the return process work?
Send us an email at info@cbyr.nl with your order number and reason for return. You will then receive instructions and a return address.
Do I have to pay the return costs myself?
Do I have to pay the return costs myself?
Yes, return costs are at your own expense, unless you received an incorrect or defective product.
When will I get my money back after a return?
When will I get my money back after a return?
Within 5–7 business days of receiving your return shipment.
Can I exchange a product for a different size/color?
Can I exchange a product for a different size/color?
Yes, just send us a message. If the size/color you want is still in stock, we'll exchange it free of charge.
Products & Quality
How do I know which size to choose?
How do I know which size to choose?
Each product page includes a size chart and advice.
Are your glasses/clothing unisex?
Are your glasses/clothing unisex?
Yes, all glasses and clothing are designed to be unisex.
What materials are your products made of?
What materials are your products made of?
Our glasses are made of premium acetate and stainless steel. Our clothing is made of 100% high-quality cotton (230–250 GSM).
How do I best care for and maintain my glasses/clothing?
How do I best care for and maintain my glasses/clothing?
- Glasses: always use a microfiber cloth and glasses case.
- Clothing: Wash at a maximum temperature of 30°C, inside out, do not tumble dry.
Are your products limited edition or will they be back in stock?
Are your products limited edition or will they be back in stock?
Most products are limited edition and released only once. We sometimes restock popular items.
Restocks & Availability
How do I know when a product will be back in stock?
How do I know when a product will be back in stock?
Sign up for our newsletter or follow us on Instagram for updates.
What exactly does “early access” mean and how can I sign up?
What exactly does “early access” mean and how can I sign up?
With early access, you get first access to new drops and restocks. You can sign up through our newsletter.
Are restocks always the same or will new variants be released?
Are restocks always the same or will new variants be released?
Restocks are often limited and may have minor adjustments or new colors.
How do I sign up for your newsletter?
How do I sign up for your newsletter?
You can register at the bottom of our website.
Customer Service & Contact
How can I contact you?
How can I contact you?
Via email: info@cbyr.nl or via DM on Instagram.
What is your response time?
What is your response time?
On average within 24 hours on working days.
Do you have a physical store or only online?
Do you have a physical store or only online?
We're an online brand. We sometimes organize exclusive pop-up stores and events.
Will I receive a confirmation email after my order?
Will I receive a confirmation email after my order?
Yes, you will receive a confirmation email immediately after placing your order.
About The Missing Piece
Who are you and where are you from?
Who are you and where are you from?
The Missing Piece was founded by Ryan Martis and Rick Kembel in Rotterdam.
What does “The Missing Piece” stand for?
What does “The Missing Piece” stand for?
The Missing Piece represents that which is still missing to make something complete.
It could be about style, confidence, or meaning in your life. It reminds us that we're always searching for that missing piece.
Frequently asked situations
I didn't receive a confirmation email, what now?
I didn't receive a confirmation email, what now?
Check your spam folder. Isn't it there? Email us with your name and order number.
I received an incorrect/defective product, how will you resolve this?
I received an incorrect/defective product, how will you resolve this?
Contact us directly at info@cbyr.nl with photos. We'll send you the correct product free of charge or work with you to resolve the issue.
I have a discount code, how can I use it?
I have a discount code, how can I use it?
During checkout, you'll see a "discount code" box. Enter your code there.